HISTORIC
Following up on a ticket created before
March 14, 2023?
The old help desk system is inaccessible since 30th of September 2023.
NEW
First time using our new help desk?
Please create a new account
to log your ticket.
To check on tickets created after
March 14, 2023
please log in here
HISTORIC
Following up on a ticket created before
March 14, 2023?
The old help desk system is inaccessible since 30th of September 2023.
NEW
First time using our new help desk?
Please create a new account
to log your ticket.
To check on tickets created after
March 14, 2023
please log in here
OUR HELP DESK SET UP EXPLAINED
Why we're migrated to a new help desk platform
No, the active tickets were handled in the old system, but all new issues must be reported in the new ticketing system.
The old ticketing system was disabled on 30th of September 2023.
Starting from March 14, 2023, the former XTRF Help Desk ticket handling system will only allow read-only access. This means that you may only view and provide feedback on tickets submitted before March 14, 2023. You will not be able to submit new queries using the previous XTRF Help Desk system.
The new XTRF Help Desk system lets you submit new queries with full functionality, starting from March 14, 2023.
As enforcing the security of our clients is our top priority, we will have to disable the old version of JIRA Service Desk system as Atlassian no longer supports it. We will inform our clients separately about this when it happens.
Please contact our Help Desk Team by means of the new ticketing system to learn about your options for archiving tickets handled before March 14, 2023.
In such a situation, you have two options to choose.
- You can send us an email by going to https://xtrf.eu/contact-us/ and clicking Contact Help Desk Now.
- Register an account on the new XTRF Help Desk ticket handling system at: https://helpdesk.xtrf.eu/register
Please note that your email domain must match your company’s domain.